If you are unable to access the SentriqAI Platform, the options below will assist you in resolving the problem.
My invite link says "Invalid invite link"
Invite links can only be used once, and they expire after a while. If you have already used the link to set up your account, log in with your email address instead.
If you have not set up your account yet, ask your admin or service provider to send a new invite. Admin users can invite new users. See SentriqAI Platform user roles for who can add users in your organization.
The page says "This invite is for a different account"
You are signed in with a different email address from the one your invite was sent to. Log out, open the invite link again, and sign in with the email address that received the invite.
The page says "No account found"
There is no SentriqAI Platform account for the email address you used. Check that you are using the right email address.
- If your organization already uses the SentriqAI Platform, ask your company admin to invite your email address.
- If your organization uses CyberSentriq through a partner or MSP, please contact them for assistance.
- If your organization does not have an admin user, log a ticket with our support team.
My account is blocked
After several failed sign-in attempts, your account is blocked to protect it. We will send an email to your registered address with a link to unblock it. Open the email, follow the link, and then sign in again.
If you can't find the email, check your spam or junk folder. If the email does not arrive, log a ticket with our support team.
I'm asked to change my password because it was found in a data breach
This doesn't mean your SentriqAI Platform account has been accessed. It means the password you entered has appeared in a data breach elsewhere, often on an unrelated website, so it is no longer safe to use.
Follow the link in the email we sent you to set a new password. Choose one you haven't used anywhere else.
My new password isn't accepted
Passwords must be at least 12 characters long. You don't need to include numbers, symbols, or capital letters, but your password is checked against common words and lists of passwords known from data breaches, and is rejected if it matches.
A phrase made of several unrelated words is usually long enough and easy to remember.
My sign-in failed after I hit the Back button or refreshed the page
Nothing is wrong with your account. Signing in has several steps, and going back or refreshing part-way through interrupts them. Go to the SentriqAI Platform login page and start again.
I've been signed out
For your security, your session ends after a period of time. Sign in again to continue using the platform.
My one-time code isn't accepted
Check the code and type it again. If you are using an authenticator app, make sure you enter the current code before it changes.
I've entered too many incorrect codes
After too many incorrect one-time codes, you will need to wait before you can try again. Wait a few minutes, then sign in again with a new code.
I'm asked to set up a second sign-in step
Your organization requires a second sign-in step, such as a one-time code, which you have not done yet. Follow the on-screen steps to set this up in your security settings, then continue signing in.
If you can't complete the setup, log a ticket with our support team.